"Personal information" means information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can be reasonably ascertained, from the information or opinion.
We require all of our employees, contractors, suppliers, business partners and service providers to comply with privacy laws and continually look for ways to meet and exceed our customers' expectations.
What sort of information do we collect?
The personal information collected depends on the tasks you complete on this website. We collect information when you supply it to us on a voluntary basis, for example when you:
• Request information about our products
• Purchase any of our products
• Participate in contests or competitions
• Visit certain parts of this website where you are invited to provide content, subscribe to newsletters and participate in interactive online activities
Personal information can include your name, age, address, email address, product interests along with transactional information such as your credit card details and the type and quantity of products that you purchase, and any other information of a personal nature which you provide.
We also collect non-personal information such as your IP address, browser type, the date and time of your visit, the particular pages you accessed and the information you download. The information we obtain is not personal information about you. For more information, please read the section on Browsing Our Website below.
Email or Short Text Messaging Service
If you subscribe to our email messaging service, we will only ask you to provide your email address or mobile phone number so that we can email or Short Text Message to you the information you have requested. In every email or short text message sent, you are given the option to discontinue the service so as not to receive further emails or short text messages.
We need to collect, use and disclose your personal information in order to provide you with the goods and services you have requested.
We will only disclose personal information:
- for the purposes for which we have advised that we are collecting it, and for related purposes that could reasonably be expected in the circumstances,
- with the individual's consent,
- as part of the asset sale of a business or division,
- as specified by law.
You can choose not to provide us with personal information but this may affect our ability to provide the goods or services to you or your intended recipient.
In the course of our business activities, we may need to disclose personal information to our agents, service providers, business partners, government authorities and others, but will always do so in accordance with the above principles. Except where data is transferred as part of the sale of a business or a business division, we will not sell personal information under any circumstances or share it with anyone for marketing purposes unless we have advised of this on collection or otherwise obtained the individual's consent.
Unauthorised Disclosure or Use
Unauthorised disclosure or use of personal information by our employees, contractors or agents is a serious breach of this policy. Merely accessing information without proper authority is a form of unauthorized use and will not be tolerated. In the event of a breach, we will take appropriate action, which may include disciplinary or legal action.
We will ensure that each direct marketing offer is checked against our opt-out register and provides a clear opt-out opportunity. We will always provide a nil-cost way of contacting us to opt out of receiving further marketing offers.
Access to Personal Information
Individuals will be able to access their personal information upon request. However, we may occasionally need to deny access to information where the law expressly allows it (for example, when someone is under investigation for fraud).
We will not provide access to spouses, family members or other third parties unless we are required or permitted by law to do so or have the clear, written authority of the individual concerned.
We will not transfer personal information about you to any organisation without your consent.
Our priority is to protect the personal information that we collect. Personal information will be managed confidentially and securely, and will be destroyed when no longer required.
Information you provide to us on this website is securely protected as it travels from your computer to our servers, using Secure Sockets Layer (SSL) protocols. This website uses the strongest form of SSL encryption - 2048 bits, making it exceedingly difficult for others to view your information.
We take all reasonable precautions to ensure that any information you provide to us is transferred securely from our servers to our mainframe computers. No personally identifiable information is stored on our servers. These mainframe computers are not able to be accessed directly through the internet, due to protection provided by several levels of firewall security to prevent unauthorized access.
This website uses an intruder detection system to monitor any Internet privacy and security threats. Any identified threats are evaluated, and measures taken to eliminate or reduce them.
When you use your credit card to make an online payment, we do not store your credit card number.
Any information stored on our systems is protected from unauthorized access through the use of security procedures, as well as secure user logons and passwords. Our staff is committed to following these security procedures.
By providing your personal information to us you acknowledge and consent that:
• We can collect and use your personal information for the following purposes: to provide you and and/or your intended recipient the goods or services requested.
• for these purposes, we can collect your personal information from, and disclose it on a confidential basis to the following: our related entities; our couriers and agents; government departments and agencies; law enforcement agencies; investigators; lawyers; medical providers; advisers; and the agent of any of these; and
• you represent to us that where you provide personal information to us about another person, you are authorized to supply that information to us, and that you will inform that person who we are, how we use and disclose their information
We will take all reasonable steps to ensure that personal data we hold is accurate, complete and up to date, and has been obtained directly from the individual or a reputable third party.
Users Under 16 Years of Age
No personal information should be submitted to or posted at the website by users under 16 years of age without the consent of their parent or guardian. Although users under 16 years of age are allowed to participate in contests, if such a guest wins, notification and prizes are sent to the parents or guardians identified in the initial registration process for the contest. No information collected from users under 16 years of age is used for any marketing or promotional purposes whatsoever, either inside or outside our company.
Browsing Our Website
When you visit and browse through this website, we collect general information for statistical and maintenance purposes that enables us to continually evaluate the performance of this website. This general information includes:
• The number of users visiting this website and the number of pages viewed
• The date, time and duration of the visits, and
• The path taken through this website
This information will not identify you and we will not combine it with any information where we can identify you.
We may use “cookies” to personalize your visit to our website. A cookie contains bits of information that enables our servers (i.e. the computers that house this website) to identify and interact efficiently with your computer. Cookies are designed to provide a better, more customised website experience, and to make it easier for you to use this website.
You can configure your browser to accept all cookies, reject all cookies or notify you when a cookie is being sent to your computer. The “help function” on your browser will provide you with details on how to change your browser configurations. You will need to accept cookies in order to use some functions on this website.
• retrieve information from your computer that was not originally sent in a cookie.
• identify specific individuals, except in such cases as online shopping (see above) and contest registration (where a cookie allows you to enter a contest every day without registering again each time).
Except as described above, we do not use the information transferred through cookies for any promotional or marketing purposes, nor is that information shared with any third parties.